Exchanges and Refunds

Exchanges

 

Received an item that doesn't fit or is not suitable? No problem, our exchanges and returns

 

Policies are designed to make that as easy as possible.

 

We're happy to exchange most items if they are the wrong size or color, but unfortunately

engraved or custom-made items like custom-made sizes, kilts, jackets, dresses, etc., cannot

be exchanged or refunded unless a manufacturer's fault is found with them

 

. The easiest and fastest way to process your exchange is to purchase the replacement

Items in a new order, then return the unsuitable items for a refund.

 

. Alternatively, you can send them back to us for an exchange, and we'll post out the

replacements to you. You can process your exchange via our online exchange system.

 

. Once we receive your returned items, we'll get the replacements sent out.

 

. Normally, this takes anywhere from a few days to a week or two, depending on how long it takes

takes the items to come back to us.

 

. Goods can be returned within 14 days if you no longer need them. But custom-made goods can't

 

Be returned, exchanged, or refunded.

 

Overseas

 

To exchange an item, please purchase a replacement item in a new order, and then return the

 

Unsuitable items for a refund.

 

 

Overseas

 

To exchange an item, please purchase a replacement item in a new order, and then return the

unsuitable items for a refund.

 

Combine Shipping

 

If you are thinking of exchanging something, remember that you can combine the

replacement item with any other items you may wish to purchase, and only pay shipping for

the combined order.

 

Returns

 

If you would like to return an item for a refund, please send it back to us at the following

address, including the following information:

 

. Your order number

 

. Why the item is being returned

 

. If the item is faulty in any way

 

Return Address:

 

·         31 Dovedale Avenue, Clayhall Essex IG5 0QG UNITED KINGDOM

·          shoaib@gngoutdoor.com

·          0044 7882181674

 

 

Note:

 

. We offer a refund policy for most items. Engraved or custom-made items cannot be

refunded unless a manufacturer's fault is found with them.

 

. Buyers must return goods within 14 days of receiving the order (this is extended to 14 days

After Christmas, when purchasing gifts for Christmas.

 

. It is the buyer's responsibility to ensure that any returned goods reach us in satisfactory condition.

 

Condition.

 

. Please ensure that all bags/tags/labels are untorn and still attached.

 

· To minimize processing time and speed up your exchange/refund, please ensure that any

Items returned are free from odor and pet hair, are folded as neatly as possible, and are sent in

 

Secure, protective wrapping.

 

. We make an effort to ensure the goods reach you in great condition - we'd really appreciate

You're returning the favor.

 

. Buyers will pay return charges, and buyers returning goods from anywhere must clearly

state on the outside of the package and on any customs documentation that the goods

are 'Returned Goods' to allow them to clear customs without generating additional

charges.