Exchanges and Refunds

Returns & Exchanges

If your item does not fit or is not suitable, we are happy to help with returns and exchanges.

• Most items can be exchanged or returned within 14 days of delivery.
• Custom-made or engraved items (including custom kilts, jackets, dresses, etc.) cannot be returned or refunded unless faulty.
• Buyers are responsible for return postage costs.

Exchanges

The quickest way to exchange an item is to place a new order for the replacement item and return the unsuitable item for a refund.

Alternatively, you can return the item to us for an exchange. Replacement items will be dispatched once we receive the return.

Returns

Please include:

• Your order number
• Reason for return
• Details of any fault

Return Address

GnG Outdoor
31 Dovedale Avenue
Clayhall, Essex IG5 0QG
United Kingdom

Email: shoaib@gngoutdoor.com
Phone: +44 7882 181674

Important Notes

• Returned items must be unused, clean, and with tags attached.
• Please pack items securely to avoid damage.
• Overseas returns must be clearly marked as “Returned Goods” to avoid customs charges.